How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 10–15 business days after dispatch. All orders ship free with standard shipping — no minimums required. You can find full details on our Shipping Policy page.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information when available. You can also contact our support team at support@domiestail.com with your order number for a status update.
What is your return policy?
We offer a 30-day return window on eligible items. Products must be unused, in original packaging, and accompanied by proof of purchase. Visit our Return & Refund Policy for full details on eligibility and how to start a return.
Can I cancel my order after placing it?
If your order hasn't been processed yet, we can cancel it and issue a full refund. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled — but you can request a return after delivery.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and select digital wallets. All transactions are processed through secure, PCI-compliant payment providers — we never store your full card details.
Is my payment information secure?
Yes. Our checkout uses encrypted payment processing through trusted third-party providers including PayPal and Stripe. We do not store complete payment credentials on our servers.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or full refund at no additional cost. See our Return & Refund Policy for details.
Do you ship internationally?
Available shipping destinations are shown during checkout. If your location isn't supported, contact our support team and we'll let you know what options are available.
How do you select your products?
Products on Domie's Tail go through a curation process that reviews ingredient quality, material safety, practical usability, and customer feedback when available. We prioritize transparent product information and everyday value for pet parents.
How do I contact customer support?
You can reach us by email at support@domiestail.com or by phone at +1 (909) 273-2233. Please include your order number so our support team can help faster.